1. WHO WE ARE

CoreCare Staffing Ltd is a health and social care staffing agency incorporated in England and Wales. Company number: 17256611. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

We are registered with the Information Commissioner’s Office (ICO). ICO registration number: ZC170520.

For any queries relating to this Privacy Policy, please contact us at info@corecarestaffing.com or on 020 7961 3725.

2. WHAT DATA WE COLLECT AND WHY

Workers and Candidates
When you register with CoreCare Staffing, we collect and process the following personal data:
• Full name, date of birth, and contact details
• National Insurance number
• Right to work documentation
• Employment history and references
• DBS check information and certificate details
• Training certificates and qualifications
• Bank account details for payroll purposes
• Limited health information relevant to your suitability and ability to work safely where required
• Emergency contact details

We process this data for the following purposes:
• Assessing your suitability for registration as a care worker
• Verifying your right to work in the UK
• Conducting DBS checks and safeguarding vetting
• Managing your assignments and processing payroll
• Maintaining compliance records as required by law and regulation
• Communicating with you about available assignments

The legal basis for processing worker data is:
• Contract — processing is necessary to manage your engagement with us
• Legal obligation — right to work checks, DBS checks, and payroll deductions
• Legitimate interests — maintaining compliance records and managing our business
• Special category data — limited health data is processed on the basis of employment law obligations and explicit consent where required

Clients
When your organisation engages our services, we collect and process:
• Organisation name, company number, and registered address
• Contact details of relevant individuals including name, telephone, and email
• Invoicing and payment information
• CQC registration details

We process this data for the following purposes:
• Managing the supply of workers to your organisation
• Issuing and processing invoices
• Maintaining our client records
• Communicating with you about bookings, compliance, and service matters

The legal basis for processing client data is:
• Contract — processing is necessary to deliver our services
• Legitimate interests — managing our business and client relationships

Website Visitors
When you visit www.corecarestaffing.com, we may collect:
• IP address and browser information
• Pages visited and time spent on the site
• Information submitted via contact or enquiry forms

This data is collected via cookies and standard web analytics. Please refer to our Cookie Policy for further information.

3. HOW WE SHARE YOUR DATA

CoreCare Staffing does not sell personal data to third parties.

We may share personal data in the following circumstances:
• Client organisations — limited worker data (name, training status, DBS status) is shared with clients for the purpose of managing placements
• DBS processing bodies — for the purpose of conducting enhanced DBS checks
• Payroll and accounting systems — for the purpose of processing payments
• Cloud-based service providers — used to securely store and manage business records on our behalf
• Regulatory and safeguarding authorities — where required by law or in connection with a safeguarding concern
• Professional advisers — solicitors, accountants, and insurers where necessary

All third parties with whom we share data are required to process it in accordance with applicable data protection law.

4. HOW LONG WE KEEP YOUR DATA

Data Type Retention Period
Worker registration and compliance records 6 years from end of last assignment
DBS check records Duration of engagement, then securely deleted
Payroll and financial records 6 years from end of financial year
Client records 6 years from end of contract
Incident and safeguarding records 6 years minimum or as directed by regulatory guidance
Website enquiry data 12 months